Brilliant Customer Service

This course will show you how to impress every customer, and put a "Wow!" in their day.

What's included?

  • 5 Topics
  • 1 Certification
  • 25 Test Questions
  • 5 Videos

Overview

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without these, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down. This programme will show you how to develop these skills to dramatically improve your conversations with customers.

Objectives

  • Manage customer service standards
  • Deliver proactive customer service
  • Implement the RATER Model of service excellence
  • Excel at customer service recovery
  • Perfect telephone customer service