Brilliant Customer Service
This course will show you how to impress every customer, and put a "Wow!" in their day.
25 Test Questions
There are certain customer service skills that every employee must master if they are forward-facing with customers. Without these, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down. This programme will show you how to develop these skills to dramatically improve your conversations with customers.
- Manage customer service standards
- Deliver proactive customer service
- Implement the RATER Model of service excellence
- Excel at customer service recovery
- Perfect telephone customer service