ILM Accredited - Advanced Communication Skills

This instructor-led-training will enable you how to get your point across in the most effective way

Course Overview

  • Course Details         

  • Instructor Led Training
  • Duration: 3 days
  • Workshop size: 25 participants
  • Delivery: Classroom or Online
  • ILM Course Code: E40P-01  

Course Objectives

  1. Communicate verbally with clarity, confidence and sensitivity
  2. Use appropriate questioning techniques
  3. Communicate effectively in meetings and over the phone
  4. Write clear, concise and professional business messages
  5. Interpret and manage body language and emotions
  6. Adapt communication styles for different people and situations
  7. Use communication tools to influence and persuade

Training Techniques 

  • Experiential learning
  • Case studies
  • Group learning and discussion
  • Individual challenges
  • Collaborative and competitive tasks
  • Training videos
  • Role plays and simulations


Here is what we will cover in
this course

What Is Effective Communication?

-The communication process
-Roles of the sender and receiver
-Barriers to communication
-Overcoming the barriers
-The role of perceptions
-Ladders of inference

Communication Styles

-Communication styles and preferences
-Recognising styles
-Adapting your style for effective communication
-Social styles inventory
-Recognising styles
-Flexing and adapting

Verbal Communication

-Active questioning skills
-Active listening skills
-Getting your point of view across
-Building rapport – sounding friendly and confident
-Telephone etiquette
-Giving and receiving feedback

Different Behaviours

-Becoming more assertive
-Building confidence
-Johari’s window

Non-Verbal Communication

-Body language signals
-Interpreting body language
-Managing body language

Principles Of Written Communication

-Structuring the communication
-Getting the main points across
-Accuracy and style
-Email etiquette


ILM Assured

The ILM organisation is based in the United Kingdom, guarantees the quality of training through a rigorous auditing and supervisory process.  Through certifying our courses with ILM, you are assured of investing in world-class education and skill development.
Patrick Jones - Course author
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